Caroline Bilen holds BS in nursing since 1988, certified in infection control (NYIC) as well as in educator for NYIC. She is JCI Certified Educator for JCI Education Program “Safety In Surgical Services”. She has more than 28 years of experience in nursing management, infection control, health care quality, accreditation management and elderly care. She held the position of director of nursing services at Home Care Lebanon, where she was leading the health care team and responsible for patient safety. She is a public speaker at international and national congresses for patient safety, hand hygiene campaigns and infection preventions events. Her contribution in creating awareness of the best practices and drive patient surgical pathway, clinical evidences and standards of care to prevent hospital acquired infection as well as educating health care staff in CEEMEA region is broadly recognized and appreciated.